Every IT department works hard to avoid the Downtime, slow response times or bottlenecks in the network which are costly and often results in lost sales, lost customers and lost. However, it is not always possible to prevent all possible downtime scenarios or be able to detect the reasons why this should happen in the first place.

Micro Village 's troubleshoot service provides rapid, definitive, on-site diagnosis of network infrastructure, network operating system and network application problems. Our technicians are not only highly skilled in all aspects of IT network infrastructure, they also have a wealth of experience in diagnosing problems and are able to quickly identify the area of the network that may be causing the problem. With the aid of specialized network testing equipment that collects statistical data from the network, we can definitively prove our findings and then advise corrective actions.

Our Tech team will diagnose all seven layers of the OSI model -

•  Application - Slow response times/optimisation

•  Presentation - Compression/Encryption

•  Session - Dropped connections

•  Transport - Retransmissions/throughput

•  Network - Missing networks/congestion

•  Data Link - CRC errors, Encapsulation

•  Physical - Speed sensing/Cabling

Benefits through Micro Village :

•  Micro Village 's accredited network engineers identify and resolve high number of network issues on a daily basis and receive frequent education and updates direct from industry leading vendors relating to emerging issues, updates, patches and fixes. Therefore providing a highly experienced and educated team to ensure swift symptom and fault recognition and best practice resolutions.

•  Micro Village has invested in high performance analysis and testing equipment which, coupled with the experience and knowledge of the engineers, further ads to quick and efficient fault identification and satisfaction.